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    Access Provider

    A company that sells Internet connections. Known variously as Internet Access or Service Provider (ISPs).


    Either the starting point or destination of a hyperlink. The letters at the top of this page are all anchors - clicking one takes you to another part of this page.


    Active Server Pages are dynamic pages that incorporate scripts. When a web browser requests an ASP page, the server generates an HTML page to display and sends it back to the browser.


    The location of an Internet resource. An email address may take the form of person@ukfast.net. A web address looks something like http://www.ukfast.net.


    A program that can be downloaded over a network and launched on the user's computer.


    American Standard Code for Information Interchange. A set of 128 alphanumeric and special control characters. ASCII files are also known as plain text files.


    Audio/Video Interleaved - a common video file format (.avi). Video quality can be very good at smaller resolutions, but files tend to be rather large.


    ADSL is a high-speed, 'always on' Internet connection that provides permanently live, fast access to the Internet, usually for a fixed, flat-rate fee. It can help you increase productivity, share files and data more efficiently and keeps you permanently connected with customers, suppliers and employees.IT stands for Asynchronsous Digital Subscriber Line.


    By assigning an Auto-Responder to a POP3 account, you can establish the automatic sending of response e-mails to those that e-mail you. i.e. messages like: I am away from the office until... is the most typical usage of an auto-responder.



    Set of paths that carry longhaul Net traffic.

    Bitmap File

    A common image format (.bmp) defined by a rectangular pattern of pixels


    A pointer to a particular Web site. Within browsers, you can bookmark interesting pages so you can return to them easily.


    Bits Per Second - a measurement of the volume of data that a modem is capable of transmitting. Typical modem speeds today are 56K bps (57,000 bits per second). ADSL offers transfer rates of 512K bps and beyond.


    A measurement of the volume of information that can be transmitted over a network at a given time. Think of a network as a water pipe - the higher the bandwidth (the larger the diameter of the pipe), the more data (water) can pass over the network (through the pipe).


    Netscape file ised to store addresses.


    Broadband is a high-speed, 'always on' Internet connection that provides permanently live, fast access to the Internet, usually for a fixed, flat-rate fee. It can help you increase productivity, share files and data more efficiently and keeps you permanently connected with customers, suppliers and employees.


    The system by which combinations of 0s and 1s are used to represent any type of data stored on a computer.


    A blog is a public Web site with posts or entries ordered, most often, with the most recent first. Most often these posts are also archived. Posts may come from one or many individuals, and the messages often share a common theme. In the most modern blogs, the most recent entries posted are made available for syndication via RSS.


    A program run on a client computer for viewing World Wide Web pages. Examples include Microsoft's Internet Explorer and Netscape.



    A region of memory where frequently accessed data can be stored for rapid access.


    A system that allows for online communication between Internet users.

    Client-Server Protocol

    A communication protocol between networked computers in which the services of one computer (the server) are requested by the other (the client).


    Reseller of UKFast Cloud - provider of the UK's Fastest Cloud Hosting Solution


    An alternative spelling of the term 'Colocation' used on the Internet.


    Data files available for download from the Internet are typically compacted in order to save server space and reduce transfer times. A typical file extensions for compressed files is zip (DOS/Windows).


    Cascading Style Sheet - A standard for specifying the appearance of text and other elements on a website.

    Capacity Threshold Monitoring

    Capacity Threshold Monitoring allows you to track every aspect of your dedicated server from bandwidth consumption to disk utilisation, all from one easy to use interface. With customisable SMS and email notifications, both you and the UKFast technical support team can be notified immediately should a pre-defined threshold be reached. Run down of features of in-house designed software: - Customisable thresholds, including disk space, CPU & memory usage, mail queue statistics and so forth. - Notifications in both email and SMS format. - Real-time graphing within the MyUKFast clientarea, including historical data view. - Compatible with firewalls, Linux and Windows. Also referred to as CTM, CTm, Capacity Threshold Monitoring, CTmonitoring.


    The name for files stored on your hard drive by your Web browser that hold information used by the website.


    Term coined by science-fiction writer William Gibson, referring to the virtual world that exists within the marriage of computers, telecommunication networks, and digital media.


    (Common Gateway Interface). A script that translates data from a web server and displays it in a web page or in an e-mail.


    A program (like a Web browser) that connects to and requests information from a server.

    Cloud Hosting / Computing

    Cloud Computing is the organising of an IT network into one large, central mainframe into which all the local portals are linked. The ‘cloud’ is the metaphorical name for the central mainframe. It is where all the complex computing is carried out, it is where the data is stored and where the main processing software applications are run


    Colocation facility, sometimes known as a data centre, is a network-connected secure managed facility for the housing of telecommunications and IT infrastructure. All you have to do is purchase a web server and your web hosting company will then connect you to the Internet via their network.It really is as simple as that - you provide the server and your hosting company provides everything else: rack space, connection to the Internet, IP addresses, backups, DNS, email and anything else that is needed.


    Data Centre

    A secure facility built for the purpose of housing large numbers of servers in data racks, used for hosting servers of ISP's or for colocation.

    Dial-up Connection

    A connection to the Internet via phone and modem.

    DNS (Domain Name System)

    DNS is really nothing more than a directory. A DNS operates sort of like a telephone operator. A DNS stores address and name pairs, so that when you request a website by name it can send you directly to the correct address. DNS plays a major role in e-mail as well as out ability to find websites. If DNS were to fail, you would not be able to find many websites since there is nowhere to look up the address. E-mail would be undeliverable since it has no way of finding its destination. An Internet without DNS would be like a city without the yellow pages.

    Dedicated Server

    In the web hosting business, a dedicated server refers to the exclusive use of a computer that includes a web server, related software, and connection to the Internet, housed in the ISP's data centre. A dedicated server is usually needed for a website (or set of related company sites) that may develop a considerable amount of traffic. A dedicated server can usually be configured and operated remotely from the client company, giving the client exclusive use and command over your website’s server - unlike shared hosting.


    The process of copying data file(s) from a remote computer to a local computer. The opposite action is upload here a local file is copied to a server.

    Dedicated Servers

    A dedicated server refers to the exclusive use of a computer that includes a web server, related software, and connection to the Internet, housed in a data centre.

    Direct Connection

    A connection made directly to the Internet - much faster than a dial-up connection.


    The Internet is divided into smaller sets known as domains, including .com (business), .gov (government), .edu (educational) and others.

    Domain Name

    Allows you to reference Internet sites without knowing the true numerical address.


    DSL is another way of referring to Broadband, as is ADSL. Meaning Digital Subscriber Line.



    Electronic mail carried on the Net.

    Exchange Server

    Exchange Server is an e-mail-based collaborative communications server for businesses.

    Email Address

    The unique private Internet address to which your email is sent. Takes the form user @host

    Email Hosting

    Email Hosting is an internet hosting service that manages electronic messages through an email server.



    Frequently Asked Questions - a collection of common questions and answers on a particular subject.


    Software that is available for download and unlimited use without charge.


    FTP stands for "file transfer protocol" and it is a method of transferring files between two computers. FTP allows access to files stored on the hard disk of a remote machine connected to the Internet.


    Anything stored on a computer, such as a program, image or document.


    A firewall provides hacker protection and access control, it can also provide other much-needed tools to assist in the security of your corporate network. Features such as content checking of emails and websites, are common options, as are useful tools such as bandwidth management and anti-virus software.


    A Web browser from the Mozilla foundation increasing in popularity and a favourite of the open source community.

    Front Page extensions

    These are mini programs that make interactive elements work for web sites created in Microsoft Front Page.


    Gail Jones

    One of the two founding members of UKFast. Gail Jones helped set up UKFast in September 1999. Gail Jones is Finance Director for the group.

    Google Love

    What your business experiences when you align it with Google's speed model. Result - better Google rankings, better quality score, lower PPC costs, more traffic, longer visit duration, more pages visited, more likely to buy, more likely to return. Phrase: I want my business to have Google Love.


    Computer hardware and software that allow users to connect from one network to another.


    Google is a popular web search engine that says it offers search access to over three million Web documents in over 30 languages. Almost half of Google's over 150 million searches a day are said to originate from U.S. locations


    Graphics Interchange Format - a common image format. Most images seen on web pages are GIF files.

    Google Autolink

    Adds hyperlinks Google deems useful to the Web pages you visit. The idea is to automate the process of jumping from a street address to, say, a map, sparing users having to retype or copy the address.


    A system allowing users to search for files via menus or directory structures. Uses plain English names and is text based only.



    Pre-data part of a packet, containing source and destination addresses, error checking, and other fields. Also the first part of an email or news posting which contains, among other things the sender's details and time sent.


    HyperText Transfer Protocol - a set of instructions for communication between a server and a World Wide Web client.


    A connection between two anchors. Clicking on one anchor will take you to the linked anchor. Can be within the same document/page or two totally different documents.

    Home Page

    The first page of a Web Site. Also, the Web site that automatically loads each time you launch your browser.


    HyperText Markup Language - a collection of tags typically used in the development of Web pages.


    Microsoft Hyper-V, formerly known as Windows Server Virtualisation, is a hypervisor-based virtualisation system for x64 systems.


    A document that contains links to other documents, commonly seen in Web pages and help files.


    The name of a specific machine within a larger domain.

    Hosted Exchange

    With a hosted Exchange service, customers’ email, tasks, calendars, contacts and files are centrally stored at the hosting providers’ data center and can be accessed using Microsoft Outlook from a users’ desktop, Outlook Web Access via a web browser on any internet-enabled computer in any location or on a popular Smartphone like a BlackBerry,iPhone ( News - Alert) or Palm Pre.


    Image map

    A Web image that contains multiple links. Which link you take depends on where you click.

    Infrastructure as a Service (IaaS)

    In essence this is a generic way of describing the complete cloud hosting service. It is the provision of all IT infrastructure as a service by a third party to the user. In other words it is the full outsourcing of an IT system.


    Internet Relay Chat - the system allowing Internet users to conduct online text based communication with one or more other users.


    Internet Message Access Protocol. Standard email access protocol that allows you to selectively retrieve messages or parts thereof as well as manage fodlers on the server.


    The worldwide network of computers communicating via an agreed upon set of Internet protocol. Odds are that if you are reading this document, you are probably on the Internet right now (just in case you didn't know).


    Integrated Services Digital Network - a system of all digital, high bandwidth telephone lines allowing for the simultaneous delivery of audio, video and data. Data travels at 128K bps.

    Information Superhighway/Infobahn

    The terms were coined to describe a possible upgrade to the existing Internet through the use of fiber optic and/or coaxial cable to allow for high speed data transmission. This highway does not exist - the Internet of today is not an information superhighway.

    Internet Explorer

    Controversial Web browser produced by Microsoft.

    IP Address

    Internet Protocol Address - every computer on the Internet has a unique identifying number, like


    Internet Service Provider - the company which provides you with a connection to the Internet via either a Dial-up Connection or a Direct Connection.



    A programming language, similar to C++, created by Sun Microsystems for developing applets that are capable of running on any computer regardless of the operating system.


    Joint Photograhic Experts Group - a common image format. Most of the images you see embedded into Web pages are GIFs, but sometimes, especially in art or photographic Web sites, you can click on the image to bring up a higher resolution (larger) JPEG version of the same image.



    Stands for "Kilobyte," a unit for measuring the size of data. 1 Kb = 1024 bytes.



    Local Area Network - a network of computers confined within a small area, such as an office building.

    Level 3 Support

    In the software industry, level 3 support is the highest standard of expertise in terms of technical support.

    Load balancing

    Is distributing processing and communications activity evenly across a computer network, so that no single device is overwhelmed. Load balancing is especially important for networks where it's difficult to predict the number of requests that will be issued to a server.


    Length of time it takes data to reach its destination.

    Leased Line

    A dedicated telecommunications connection between two points.


    Another name for a hyperlink.


    Linux is a Unix-like operating system that was designed to provide personal computer users a free or very low-cost operating system comparable to traditional and usually more expensive Unix systems. Linux has a reputation as a very efficient and fast-performing system. Unlike Windows and other proprietary systems, Linux is publicly open and extendible by contributors. Because it conforms to the Portable Operating System Interface standard user and programming interfaces, developers can write programs that can be ported to other operating systems. Linux is sometimes suggested as a possible publicly developed alternative to the desktop predominance of Microsoft Windows. Although Linux is popular among users already familiar with Unix, it remains far behind Windows in numbers of users. However, its use in the business enterprise is growing.

    Lawrence Jones

    Lawrence Jones - Managing Director Lawrence co-founded UKFast in 1999, following poor service from his own hosting provider. From the outset the emphasis was on providing a quality product with a customer-focused approach. Since then, UKFast has doubled in size year on year. Under his leadership it now has more than 40 full time employees and 4 highly regarded national awards under its belt. Lawrence’s keen business sense has been honed over twenty years. In the 1990's, his business, The Music Design Company, became the largest supplier of corporate entertainments in Greater Manchester and in 1997, the Granada Media Group bought MDC and he became their director of corporate hospitality. “There is nothing more important than people to build the company, and employing the right people is key. One bad decision can dilute an entire team.” In 1999, along with his wife, Lawrence established UKFast. His customer-focussed approach to the Internet has led to four highly regarded national awards including Best Hosting Provider for two years running, in 2005, 2006 and 2007. The company proudly sponsors Sale Sharks Rugby Club and Airwaves-Ducati, born out of Lawrence’s love of sport; and hosts the likes of Sainsbury's, Printing.com, Dollond & Aitchison and Marie Curie. In a dramatic twist of fate in 2001 Lawrence cheated death in an Alpine avalanche, which changed his whole outlook on life. He accepts luck may have played a part in his current success, but believes this is really down to the determined attitude that was born the day he almost died.


    Mailing List

    A list of email addresses to which messages are sent. You can subscribe to a mailing lists typically by sending an email to the contact address with the following in the body of the message: the word subscribe, the name of the list, and your email address.

    Mirror Site

    An Internet site setup as an alternate to a busy site; contains copies of all the files stored at the primary location.


    As the MS suggests, it's Microsoft's SQL database.


    An open source database server often used with PHP to provide access to information in a online database.

    Managed hosting

    Is an expanded dedicated hosting service where the web host will manage your dedicated server for you. The responsibility for the maintenance and running of the server /software is taken away from the customer and given it to the hosting company.

    Mashing up

    A mashup is a website or application that combines content from more than one source into an integrated experience.


    Motion Picture Experts Group - a video file format offering excellent quality in a relatively small file. Video files found on the Internet are frequently stored in the MPEG format.

    Managed Server

    A managed server offers all the benefits of a dedicated server - i.e. complete autonomy over your web service - but eliminates much of the time-consuming backend work involved in maintaining it. The provision of additional systems administration and technical support enables is carried out by your ISP.


    Device that allows a computer to communicate with another over a standard telephone line, by converting the digital data into analog signals and vice versa.


    A combination of media types on a single document, including: text, graphics, animation, audio and video.


    Name server

    A computer running a program that converts domain names into appropriate IP addresses and vice versa.


    Emily Post meets the Internet. Short for Internet etiquette.


    Any device connected to a network.


    A system of connected computers exchanging information with each other. A LAN is a relatively smaller form of a network in comparison to the Internet, a world wide network of computers.



    Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.


    When you connect to the Internet, you are online.

    Operating System/OS

    An operating system (sometimes abbreviated as "OS") is the program that, after being initially loaded into the computer by a boot program, manages all the other programs in a computer.

    Online Service

    Services such as America Online, CompuServe, Prodigy and the Microsoft Network which provide content to subscribers and usually connections to the Internet, though sometimes limited. For instance, online services just recently added Web browsing ability. If you spend a lot of time on the Internet, the fees these services charge add up rapidly.



    A chunk of data. The TCP/IP protocol breaks large data files into smaller "packets" for transmission. When the data reaches its destination, the protocol makes sure that all packets have arrived without error.


    A type of email scam with the intent of capturing personal information such as online banking user ID numbers, debit and credit card account numbers, and passwords. Attackers use 'fake' websites to obtain the personal details. The scammers appear to be trusted sources such as banks, suppliers etc however despite appearances when you click on a link from the email it takes you to the 'fake' website rather than the bonafide site.


    Podcasting involves audio content being delivered via an RSS feed presenting a downloadable or streaming file (often mp3). To find out more about UKFast's podcasting visit www.ukfast.net/podcast.html


    Post Office Protocol - a method of storing and returning email.


    If you move your domain from one host to another, you will receive a new IP address for the domain. The DNS of your new host will be updated with the location of that IP address. All other DNS Servers in the world then need to be updated with the new location. The DNS Servers of different hosts update at varying intervals - anywhere between 1 hour and 1 week. The time taken between the initial change being made and all the world's DNS Servers being updated with the new information is called "Propagation".


    An HTML document, or Web site.


    Temporary or interim add-on to fix or upgrade software.


    Pretty Good Privacy - an encryption scheme which uses the "public key" approach - messages are encrypted using the publicly available key, but can only be deciphered by the intended recipient via the private key.


    Short for picture element - the smallest unit of resolution on a monitor. Commonly used as a unit of measurement.

    Platform as a Service (PaaS)

    Platform as a Service can be seen as the level above Infrastructure as a Service. It is a service that enables users to buy in complete application systems to fulfil a specific job without having to invest in the hardware and software to run them. However, the fundamental IT infrastructures, such as servers and network, must already be in place.

    POP3 Account

    A POP3 e-mail account is the physical container for e-mail receipt. A POP3 e-mail account can only be allocated to one person (Domain Level > Relationships > Users). The POP3 account is assigned its own default email address, under which its features and services will operate under.


    While just one of many factors which determine the ranking of Google search results, PageRank continues to provide a basis for all of Google's web search tools. It is a family of algorithms for assigning numerical weightings to hyperlinked documents or web pages indexed by a search engine. The PageRank system helps determine a page's relevance or importance.


    You'll need to check your host supports PHP. This is a scripting language that you can incorporate into a Web page.


    Computer operating system, such as MAC, Windows or Linux.


    A small application which extends the built in capabilities of your Web browser. Examples include Macromedia's Shockwave, providing animation, and RealAudio, offering streamed sound files over the Internet. Compared to helpers, the multimedia files do not need to be downloaded before shown or played.


    Website that specialises in leading you to others.


    An agreed upon set of rules by which computers exchange information. Provider: An Internet Service Provider, or ISP.

    Proxy Server

    Sits between a client, such as a Web browser, and a real server. They're most often used to improve performance by delivering stored pages like browser cache and to filter out undesirable material.



    A list of email messages that will be distributed next time you log onto the Internet.



    Where servers are located in the data centre; usual size; 47u in height.

    Reseller Hosting

    A hosting package that enables you to sell of bits of the Web space for your own profit.

    RSS feed

    RSS is short for Really Simple Syndication. It's an XML file that can be read by special feed reading software or a web service you can use from your web browser. Put the address of one of our RSS feeds into your reader, and it will display the latest headlines, each one with a synopsis and link that will take you to the full story. That means you can stay in touch with many different sources of news and information. It's quicker than revisiting a site several times a day to check for updates, and rather than having to look for new headlines, feed readers scan for updates and display them for you.


    Term used for area where a rack-server is housed. Also written as Rack-space and "rack space". At UKFast all our rackspace comes with power and bandwidth. Servers housed in ths area can also be attached to our back up and firewall. Fo more information call 0845 458 4545.


    Refers to backup power solutions in data centres such as UPS, generator and battery back up to their mains supply, should power be lost they take over to ensure that all servers and equipment remains running.


    A program that automatically searches the World Wide Web for files.


    SaaS Hosting

    Software as a Service (SaaS, typically pronounced 'sass') is a model of software deployment where an application is hosted as a service provided to customers across the Internet.


    A single or collection of related Web pages.


    Posting the same message inappropriately to multiple newsgroups or email addresses.


    Structured Query Language - a language used to retrieve, enter and update information in databases.

    Steve Ballmer

    Steve Ballmer Chief Executive Officer • Stanford University Graduate School of Business – March 15, 2007 • Convergence 2007 - March 14, 2007 • Healthcare Information and Management Systems Society (HIMSS) Conference – Feb. 26, 2007 • Strategic Update for Investors – Feb. 15, 2007 • "Blacks at Microsoft" Minority Student Day – Jan. 2, 2007 • Windows Vista and the 2007 Microsoft Office System Worldwide Availability Celebration – Jan. 29, 2007 • Partner Luncheon and Press Conference, Windows Vista and Microsoft Office 2007 Worldwide Availability – Jan. 29, 2007 • Microsoft-Nortel News Conference - Jan. 17, 2007 • New York Business Value Launch - Jan. 16, 2007 • National Retail Federation Annual Convention & EXPO - Jan. 15, 2007 Steven A. Ballmer is Chief Executive Officer of Microsoft Corporation, the world's leading manufacturer of software for personal and business computing. Ballmer joined Microsoft in 1980 and was the first business manager hired by Bill Gates. Since then, Ballmer’s leadership and passion have become hallmarks of his tenure at the company. During the past 20 years, Ballmer has headed several Microsoft divisions, including operations, operating systems development, and sales and support. In July 1998, he was promoted to President, a role that gave him day-to-day responsibility for running Microsoft. He was named CEO in January 2000, assuming full management responsibility for the company, which includes delivering on the company’s mission of enabling people and businesses throughout the world to realize their full potential. Together with Gates and the company’s other business and technical leaders, Ballmer is focused on continuing Microsoft’s innovation and leadership across the company’s seven businesses. Microsoft’s goal is to provide an integrated platform to enable a seamless experience across a wide range of computing and non-PC devices and services. Variously described as ebullient, focused, funny, passionate, sincere, hard-charging and dynamic, Ballmer has infused Microsoft with his own brand of energetic leadership, vision and spirit over the years. Ballmer was born in March 1956, and grew up near Detroit, where his father worked as a manager at Ford Motor Co. He graduated from Harvard University with a bachelor’s degree in mathematics and economics. While in college, Ballmer managed the football team, worked on the Harvard Crimson newspaper as well as the university literary magazine, and lived down the hall from fellow sophomore Bill Gates. After college, he worked for two years at Procter & Gamble Co. as an assistant product manager and, before joining Microsoft, attended Stanford University Graduate School of Business.

    Search Engine

    A tool for searching information on the Internet by topic. Popular engines include InfoSeek, Inktomi and Web Crawler.

    Signature File

    Personal footer that can be attached automatically to email and Usenet postings.

    Social Search

    Attempts to humanise search results thereby providing users with consumer driven answers to their queries, it is in essence a form of viral marketing. Bookmarking to sites like Digg, posting to important blogs, sharing PR all improve your social search status.


    Deliver a file from a server in "real time," i.e. play a file as it is being downloaded.


    One half of the client-server protocol, runs on a networked computer and responds to requests submitted by the client. Your World Wide Web brower is a client of a World Wide Web server. Clients can rent a shared server, dedicated server or colocate their own.


    Simple Mail Transfer Protocol - a protocol dictating how email messages are exchanged over the Internet.

    SSL Certificate

    Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:. The certificate is installed on a secure server and used to identify the merchant using it and to encrypt the credit card, and other sensitive data.



    Transmission Control Protocol - this protocol is the foundation of the Internet, an agreed upon set of rules directing computers on how to exchange information with each other. Other Internet protocols, such as FTP, Gopher and HTTP sit on top of TCP/IP.


    Interent protocol that allows you to log on to a remote computer and act as a dumb terminal.

    Temporary Internet Files

    Internet Explorer's cache.


    Tag Image File Format - a popular graphic image file format.



    The best hosting company in the UK. Winner of the Best Hosting Provider Award 2005 and 2006 at the ISPA award ceremony. UKFast are dedicated to providing the best managed hosting solutions on the Internet. For more information please call our help line on 0800 458 4545.

    Utility Billing

    the packaging of computing resources, such as computation and storage, as a metered service similar to a traditional public utility, such as electricity


    Operating system used by most service providers and universities.


    To copy a file from a local computer connected to the Internet to a remote computer. Opposite is download.


    Uniform Resource Locator - the method by which Internet sites are addressed. An example would be "http://www.ukfast.net".

    Unmetered Backup

    Performing regular server backups is a must for every business that uses online applications for email, databases, websites or ecommerce. Your business cannot afford to lose this vital information. UKFast managed backup features: - Weekly full system state server backup - Daily incremental server backup, including your system state - Intelligent, burstable quota starting at 50GB per server and up to 200GB - Option to choose customised managed backup - Full management of your server backup solution and completion of the recovery process How do UKFast's burstable quotas work? Your standard backup quota is 50GB and UKFast allows this quota to burst to 200GB. We are enabling you to actually use 300% more space than this. The caveat is that your usage MUST fall below 50GB once in any 14 day period. Should your total usage not fall below this 50GB limit in any given 14 day period, your backups will fail and it will no longer be possible to restore your data. In this situation, your Account Manager will contact you to establish exactly what your required quota is and to discuss how to put this in place. The intelligent, burstable regime ensures a flexible quota sufficient to provide ongoing and uninterrupted backup for 87% of the UKFast client base. Customising your backups, it's the intelligent choice: Choose a time that suits your server usage - if your quietest time is 4pm, then that's when we'll run your backups. By customising your backups to only include the relevant files and folders, you gain several benefits: - You will be able to backup ALL files which YOU consider to be mission critical. - The time taken to complete a backup is significantly reduced - any impact on your server whilst your data is backed up is minimised. - The time to restore data is significantly reduced - the quicker data can be restored to your server, the sooner you will be online and fully functional. Top Tips on backups - Tell UKFast what time is best for you for backups to run to reduce the impact on your server - Nominate which specific folders and files you wanted to be backed up to ensure your quota is not reached and backups run successfully - Take a dedicated backup server to increase the flexibility of backup implementation - Request cross datacentre backup for increased resilience and business continuity Restrictions and limitations - Backup is restricted to a weekly retention period. - Incremental backups are based on time stamps. If you move files into an existing directory or move a whole directory into the backup fileset after a Full backup, those files will probably not be backed up by an Incremental save because they will have old dates.


    Virtual Datacentre

    It is a concept based upon the hosting of server workloads (operating systems and their applications) without regard to the underlying hardware or infrastructure. This concept delivers what is known as 'always-on' scalability, flexibility and resilience.

    Virtual Server

    Shared web space hosted on a server alongside many other web sites all sharing the same server resources.



    Wide Area Network - a system of connected computers spanning a large geographical area.


    Windows is an operating system from Microsoft that, together with some commonly used business applications such as Microsoft Word and Excel, has become a de facto "standard" for individual users in most corporations as well as in most homes.


    Waveform Audio (.wav) - a common audio file format for DOS/Windows computers.

    Web hosting

    a business providing hardware and services to store, maintain, and present Web sites and provide Internet connection to those sites


    The World Wide Web or WWW. Graphic and text documents published on the Internet that are interconnected through clickable 'hypertext' links. A Web page is a single document. A Web site is a collection of related documents.


    World Wide Web, or simply Web. A subset of the Internet which uses a combination of text, graphics, audio and video (multimedia) to provide information on most every subject imaginable.



    HTML written within an XML framework. Using XHTML has multiple benefits, enabling greater standardisation of code and leaner, faster pages that can be styled with elegant CSS rather than larger HTML tables.


    Stands for eXtensible Markup Language, a standard that allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations.



    A search engine



    A compressed file format (.zip). Many files available on the Internet are compressed or zipped in order to reduce storage space and transfer times. To uncompress the file, you need a utility like PKZip (DOS) or WinZip (Windows).

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